Rocky River Hemp NC, Inc. ships only to the United States of America.
Thank you for visiting and shopping at www.rockyriverhemp.com!
All Rocky River Hemp NC, Inc. products via USPS Small Flat Rate Box, insured, unless the order requires a larger box. Rocky River Hemp NC, Inc. will choose the best way to ship products.
USPS Flat Rate Boxes will arrive within 2 to 3 days of acceptance by USPS. A tracking number will be provided to customers via email when the USPS label is purchased. Tracking information will be updated by USPS. Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Our store is not liable for any delays that may occur once your order has
been shipped. Please contact us if your order does not arrive with 7 days of shipment.
All orders over $35 ship free. Orders under $35.00 ship at a flat rate of $8.00 per order.
Damages and Missing Orders:
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process. The customer must file the insurance / lost claim directly with USPS.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery. The customer must file the insurance / lost claim directly with USPS.
All of our shipments are insured up to $50 per flat rate box, but we may require your assistance when proceeding with filing a claim. For missing shipments, notify us within the 7 day period of delivery. For damaged shipments, notify us immediately.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit.